Thank you for shopping with Aetherix. We want you to be fully satisfied with your purchase. Below are our return and refund terms.
Return Period
We offer a 14-day return policy for all customers worldwide. You have 14 days from the date of receiving your item to request a return, for any reason.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Unused, unworn, and in the same condition as received
- With original tags and packaging intact
- Accompanied by a receipt or proof of purchase
Returns without prior approval will not be accepted.
How to Initiate a Return
To start a return, please contact us at:
info@aetherix.com
We will provide return instructions, including the return shipping address:
Aetherix B.V.
Oude Apeldoornseweg 41, A1.08
7333NR Apeldoorn
Netherlands
For non-defective returns, the return shipping cost is the responsibility of the customer. We recommend using a trackable shipping service.
In case of defective, damaged, or incorrect items, we will cover the return shipping costs. Please notify us immediately upon receipt if there are any issues.
Non-returnable Items
Certain products are non-returnable, including:
- Perishable goods (e.g., food, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Gift cards
Discounted or sale items are final sale and non-returnable, unless defective or damaged. If a discounted item arrives defective, you are entitled to a return or exchange in accordance with our regular return policy.
Exchanges
For faster service, we recommend returning the item first. Once your return is accepted, you can place a new order for the desired item.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status:
- If approved, a refund will be issued to your original payment method within 10 business days.
- Bank processing times may vary, so please allow additional time for the refund to appear.
If more than 15 business days have passed since your refund was approved, please contact us at info@aetherix.com.
Need help?
For any inquiries regarding returns, refunds, or exchanges, reach out to us at:
info@aetherix.com